Effective Date: July 7, 2026
1. Introduction
This Billing Policy (“Policy”) explains how Aira Hosting bills customers for its hosting products and related services, including shared hosting, VPS hosting, dedicated servers, cloud services, domain registrations, SSL certificates, software licenses, and other services offered through our website.
By placing an order, making a payment, or using our Services, you agree to this Billing Policy, our Terms of Service, Refund Policy, Privacy Policy, and any other applicable policies published by Aira Hosting.
If there is any conflict between this Billing Policy and a separately signed agreement with Aira Hosting, the signed agreement shall prevail to the extent of that conflict.
2. Pricing
All prices displayed on our website are subject to change without prior notice unless otherwise stated.
Promotional, introductory, or discounted pricing applies only for the period specified at the time of purchase. Upon renewal, Services may renew at the then-current standard pricing unless expressly stated otherwise.
Price changes do not affect invoices that have already been paid.
3. Payments
Payment must be successfully received before any Service is activated, renewed, upgraded, or restored.
We may accept various payment methods depending on your location, including credit cards, debit cards, bank transfers, UPI, PayPal, Stripe, Razorpay, or other approved payment providers.
Orders may be delayed or rejected if payment authorization fails or if additional verification is required.
Customers are responsible for ensuring that their payment information remains accurate and up to date.
4. Billing Cycles and Renewals
Services may be purchased on monthly, quarterly, semi-annual, annual, biennial, triennial, or one-time billing cycles, depending on the product selected.
Customers are responsible for renewing Services before their expiration date.
If automatic renewal is enabled, the applicable payment method may be charged before the renewal date to avoid interruption of service.
Failure to renew Services before expiration may result in suspension, termination, or permanent deletion of associated data in accordance with our Terms of Service.
5. Taxes
Prices displayed on our website may or may not include applicable taxes, depending on your jurisdiction.
Where required by law, Aira Hosting may collect GST, VAT, sales tax, digital services tax, or similar government-imposed taxes.
Customers are responsible for paying all applicable taxes, duties, government charges, banking fees, currency conversion fees, and other charges associated with their purchases.
6. Domain Registrations and Third-Party Services
Domain registrations, renewals, transfers, premium domains, redemption fees, registry fees, SSL certificates, software licenses, control panel licenses, and other third-party products are subject to the pricing and policies of the applicable registry or supplier.
Changes in third-party pricing may be reflected in future invoices.
Certain third-party products and services may be non-refundable as described in our Refund Policy.
7. Failed Payments and Service Suspension
If a payment is declined, reversed, canceled, or otherwise unsuccessful, we may attempt to collect payment again where permitted.
Failure to make payment may result in:
- Suspension of Services;
- Restriction of account access;
- Cancellation of pending orders;
- Termination of Services after applicable grace periods.
Aira Hosting is not responsible for service interruptions resulting from failed or delayed payments.
8. Refunds
Refund eligibility is governed exclusively by our Refund Policy.
Certain Services, including but not limited to domain registrations, premium domains, redemption fees, software licenses, and third-party products, may not be eligible for refunds.
Customers should review the Refund Policy before purchasing any Service.
9. Chargebacks
If you believe that a billing error has occurred, you should contact our Billing Department before initiating a chargeback or payment dispute.
Fraudulent, abusive, or unjustified chargebacks may result in suspension or termination of Services, cancellation of future orders, recovery of outstanding balances, and other actions permitted under applicable law.
Nothing in this section limits any mandatory consumer rights available under applicable law.
10. Billing Disputes
Customers must notify Aira Hosting of any billing concerns or invoice discrepancies as soon as reasonably possible after receiving the invoice.
We will investigate legitimate billing disputes in good faith and make corrections where appropriate.
Failure to report billing issues within a reasonable period may affect our ability to investigate the matter.
11. Changes to this Billing Policy
Aira Hosting may update or modify this Billing Policy from time to time to reflect changes in our Services, pricing practices, legal obligations, or business operations.
The revised version becomes effective upon publication on our website unless otherwise stated.
Continued use of our Services after the effective date constitutes acceptance of the updated Billing Policy.
12. Contact Us
If you have questions regarding invoices, payments, renewals, or billing matters, please contact our Billing Department through the support methods published on our website.
We recommend opening a support ticket for all billing-related inquiries to ensure timely tracking and resolution.