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July 7, 2026

1 – INTRODUCTION, ACCEPTANCE OF TERMS, AND LEGALLY BINDING AGREEMENT

1.1 Welcome to Aira Hosting

Welcome to Aira Hosting (“Aira Hosting,” “Company,” “we,” “our,” or “us“).

These Terms of Service (“Terms” or “Agreement“) govern your access to and use of:

Aira Hosting’s website(s);
customer portal;
client dashboard;
billing platform;
APIs;
applications;
software;
hosting infrastructure;
cloud platforms;
virtual private servers;
dedicated servers;
reseller services;
domain registration services;
DNS services;
email hosting;
managed services;
colocation services;
backup solutions;
IPv4 and IPv6 related services;
security products;
artificial intelligence features;
and every other service, feature, software or product offered by Aira Hosting now or in the future (collectively referred to as the “Services“).

These Terms constitute a legally enforceable agreement between Aira Hosting and every individual, organization, business, reseller, agency, government entity, educational institution or other legal entity accessing or using our Services.

If you do not agree with these Terms, you must immediately discontinue use of our Services.

1.2 Scope of Agreement

This Agreement applies to every visitor, including but not limited to:

Website visitors
Customers
Trial users
Paid subscribers
Free users
Business customers
Enterprise customers
Agencies
Resellers
Developers
Affiliates
Domain registrants
Server administrators
Authorized users
Employees acting on behalf of an organization
Contractors using company accounts
API users
Third-party integrations
White-label partners

Regardless of whether payment has been made.

1.3 Electronic Acceptance

You acknowledge and agree that you accept these Terms when you:

create an account;
purchase any Service;
access any Service;
log into your customer account;
click “Accept,” “Agree,” “Continue,” or any similar button;
make payment;
deploy a server;
register a domain;
use our APIs;
access our infrastructure;
continue using our Services after changes become effective.

Electronic acceptance carries the same legal effect as a handwritten signature under applicable electronic transaction laws.

1.4 Entire Agreement

These Terms, together with the following documents, constitute the complete agreement between you and Aira Hosting:

Privacy Policy
Acceptable Use Policy
Refund Policy
Service Level Agreement (if applicable)
Data Processing Addendum (where applicable)
Domain Registration Agreement
Abuse Policy
DMCA Policy
Cookie Policy
Security Policy
Any Service-Specific Terms
Any Order Form or Invoice
Enterprise Agreement (where applicable)

If any conflict exists between these Terms and a Service-specific agreement, the Service-specific agreement shall prevail solely for that Service.

1.5 Changes to these Terms

Technology, laws, security standards, and business practices evolve continuously.

Accordingly, Aira Hosting reserves the right to modify, amend, replace, or update these Terms at any time.

Changes may occur due to:

changes in applicable laws;
cybersecurity developments;
operational improvements;
infrastructure upgrades;
new products;
regulatory requirements;
court decisions;
industry standards;
fraud prevention measures;
or any legitimate business purpose.

Material changes may be communicated by:

email,
dashboard notification,
website notice,
customer portal,
or any other reasonable communication method.

Your continued use of any Service after revised Terms become effective constitutes your acceptance of those revisions.

If you do not agree with revised Terms, your sole remedy is to discontinue using the affected Services.

2 – DEFINITIONS

For purposes of this Agreement, the following definitions apply.

2.1 Account

An “Account” means the customer account created to access and manage Services.

2.2 Affiliate

“Affiliate” means any entity directly or indirectly controlling, controlled by, or under common control with Aira Hosting.

2.3 Customer

“Customer” means the person or organization purchasing, accessing, administering, or using the Services.

2.4 Content

“Content” includes, without limitation:

websites;
applications;
databases;
emails;
backups;
files;
source code;
scripts;
media;
documents;
software;
APIs;
AI prompts;
AI-generated content;
logs;
configurations;
and all digital material stored, transmitted, or processed through the Services.

2.5 Infrastructure

Infrastructure includes all:

servers;
networking equipment;
storage devices;
virtualization platforms;
cloud environments;
operating systems;
control panels;
monitoring systems;
backup systems;
data centers;
DNS systems;
security appliances;
software;
APIs;
automation tools;
and supporting technologies operated by or on behalf of Aira Hosting.

2.6 User

A User means any person accessing the Services whether authorized by the Customer or otherwise.

2.7 Intellectual Property

Intellectual Property includes all:

copyrights;
trademarks;
patents;
trade secrets;
proprietary software;
databases;
algorithms;
source code;
branding;
logos;
documentation;
designs;
interfaces;
business methods;
inventions;
confidential information;
and related rights.

2.8 Customer Data

Customer Data means all information uploaded, stored, transmitted, generated, processed, or hosted using the Services.

Ownership of Customer Data remains with the Customer subject to applicable law and these Terms.

3 – ELIGIBILITY

3.1 Minimum Age

You represent and warrant that you are at least eighteen (18) years of age or have otherwise reached the legal age required to enter binding contracts in your jurisdiction.

If you are under the applicable legal age, you may only use the Services under the supervision and responsibility of a parent or legal guardian.

3.2 Legal Authority

If using Services on behalf of:

a corporation;
partnership;
nonprofit;
educational institution;
government authority;
association;
trust;
or any legal entity,

you represent and warrant that you possess full authority to bind that entity to this Agreement.

If such authority does not exist, you may be held personally liable for obligations arising under this Agreement.

3.3 Geographic Availability

Aira Hosting offers Services internationally.

However, certain Services may be unavailable or restricted in specific jurisdictions due to:

sanctions;
export controls;
regulatory restrictions;
licensing requirements;
security concerns;
payment limitations;
local laws;
or commercial considerations.

Availability in one country does not guarantee availability elsewhere.

3.4 Sanctions Compliance

You represent and warrant that:

you are not located in any jurisdiction subject to comprehensive international sanctions applicable to Aira Hosting;
you are not listed on any applicable government sanctions list;
you are not owned or controlled by any sanctioned person or entity;
you will not use the Services for the benefit of sanctioned persons or organizations;
you will immediately notify Aira Hosting if your sanctions status changes.

Aira Hosting reserves the unrestricted right to suspend or terminate Services where required to comply with applicable sanctions, export control laws, governmental directives, or compliance obligations.

4 – ACCOUNT REGISTRATION

4.1 Registration Requirements

Access to certain Services requires creating an Account.

You agree to provide information that is:

accurate;
complete;
current;
verifiable;
and truthful.

Providing false, misleading, incomplete, fraudulent, or outdated information constitutes a material breach of this Agreement.

4.2 Verification

To protect customers and comply with fraud prevention, anti-money laundering, payment security, tax, and legal obligations, Aira Hosting may request identity or business verification at any time.

Verification may include:

government-issued identification;
proof of address;
business registration documents;
tax identification numbers;
payment verification;
domain ownership confirmation;
telephone verification;
email verification;
or any other documentation reasonably required.

Failure to provide requested verification may result in delayed provisioning, restricted access, suspension, or termination of Services.

4.3 Account Security

You are solely responsible for safeguarding your Account credentials, authentication methods, API keys, recovery codes, and access devices.

You agree to:

maintain strong passwords;
enable multi-factor authentication where available;
protect login credentials;
promptly notify Aira Hosting of any suspected unauthorized access;
prevent unauthorized use of your Account.

Any activity performed through your Account shall be deemed authorized by you unless proven otherwise under applicable law.

5 – SERVICES

5.1 Description of Services

Aira Hosting provides a broad portfolio of technology infrastructure and internet services for individuals, businesses, agencies, developers, enterprises, educational institutions, and organizations worldwide.

Depending on availability and the Service plan purchased, Services may include, but are not limited to:

Shared Web Hosting
Business Hosting
WordPress Hosting
Cloud Hosting
Virtual Private Servers (VPS)
Managed VPS
Dedicated Servers
Bare Metal Servers
High Availability Infrastructure
Colocation Services
Domain Registration
Domain Transfer
Domain Renewal
DNS Hosting
Email Hosting
Business Email Services
SSL Certificates
Website Migration
Backup Services
Disaster Recovery Services
Object Storage
Block Storage
CDN Integration
DDoS Protection
IPv4 Leasing
IPv6 Allocation
Managed Infrastructure
Security Services
API Services
Automation Tools
Artificial Intelligence Features
Monitoring Services
Load Balancers
Database Hosting
Developer Tools
Enterprise Infrastructure Solutions
Professional Services
Technical Consultation

The availability of specific Services depends on geographic region, infrastructure capacity, regulatory restrictions, commercial considerations, and technical feasibility.

Nothing in these Terms obligates Aira Hosting to offer any specific Service permanently.

5.2 Service Provisioning

After successful payment verification, fraud screening, and acceptance of your order, Aira Hosting will make commercially reasonable efforts to provision purchased Services within the estimated timeframe displayed during checkout or otherwise communicated.

Provisioning times are estimates only.

Certain Services—including dedicated servers, enterprise deployments, custom infrastructure, or manually reviewed orders—may require additional processing time.

Provisioning may be delayed due to:

Fraud investigations
Identity verification
Payment verification
Inventory shortages
Hardware availability
Data center limitations
Government restrictions
Third-party vendor delays
Network incidents
Security reviews
Force majeure events

Estimated provisioning times are not guarantees and do not constitute a contractual service level commitment.

5.3 Right to Reject Orders

Aira Hosting reserves the unrestricted right, in its sole and reasonable discretion and to the extent permitted by applicable law, to reject, refuse, cancel, or decline any order before or after payment where necessary to protect its business, customers, or legal obligations.

Reasons may include, without limitation:

suspected fraud;
payment disputes;
inaccurate customer information;
sanctions compliance concerns;
abuse history;
resource limitations;
regulatory obligations;
pricing errors;
technical impossibility;
security risks;
duplicate orders;
inventory shortages;
violation of these Terms.

Where appropriate, eligible payments may be refunded in accordance with the applicable Refund Policy.

5.4 Service Modifications

Aira Hosting continuously improves its infrastructure.

Accordingly, we reserve the right to:

upgrade hardware;
replace equipment;
migrate workloads;
change operating systems;
modify software versions;
improve security;
introduce automation;
redesign customer interfaces;
change technical specifications;
replace vendors;
improve network architecture.

Where practical, material operational changes will be communicated in advance.

Routine improvements, maintenance, and security updates may occur without prior notice.

5.5 Beta and Preview Services

From time to time, Aira Hosting may offer beta, preview, experimental, early-access, or pre-release Services.

Such Services are provided solely for evaluation purposes.

You acknowledge and agree that Beta Services:

may contain bugs;
may experience interruptions;
may be incomplete;
may produce unexpected results;
may change significantly before commercial release;
may be discontinued without notice.

Beta Services are provided strictly “AS IS” and “AS AVAILABLE.”

Aira Hosting makes no warranty regarding their functionality, availability, compatibility, or future release.

6 – CUSTOMER RESPONSIBILITIES

6.1 Lawful Use

Customers agree to use the Services only for lawful purposes and in compliance with:

applicable international laws;
national laws;
state or provincial laws;
local regulations;
export control laws;
privacy legislation;
intellectual property laws;
cybersecurity regulations;
industry standards;
contractual obligations.

Customers remain solely responsible for determining whether their intended use complies with applicable law.

6.2 Responsibility for Customer Content

Customers retain ownership of their content.

However, Customers remain solely responsible for all:

websites;
applications;
software;
databases;
email messages;
backups;
customer records;
source code;
uploaded files;
AI prompts;
AI-generated material;
scripts;
logs;
configurations;
hosted data.

Aira Hosting does not routinely review or monitor Customer Content except where necessary for operational, security, legal, or compliance purposes.

6.3 Administrative Responsibility

Customers are solely responsible for:

server administration;
operating system configuration;
software installation;
firewall configuration;
password security;
patch management;
malware removal;
backup verification;
application security;
user permissions;
encryption;
API security;
website maintenance.

Unless expressly purchased as a managed service, Aira Hosting does not administer customer environments.

6.4 Software Licensing

Customers are responsible for ensuring that all software installed or used through the Services is properly licensed.

Examples include:

operating systems;
control panels;
commercial applications;
plugins;
themes;
fonts;
databases;
antivirus software;
development tools.

Aira Hosting assumes no responsibility for licensing violations committed by Customers.

6.5 Backup Responsibility

Unless expressly stated otherwise in a purchased Service plan or Service Level Agreement, Customers are solely responsible for maintaining complete and current backups of all data.

Customers should maintain backups independent of Aira Hosting’s infrastructure.

No backup system should be considered infallible.

The existence of backup services does not eliminate the Customer’s responsibility to maintain independent disaster recovery procedures.

7 – ACCOUNT SECURITY

7.1 Credential Protection

Customers shall maintain the confidentiality of:

usernames;
passwords;
recovery codes;
API keys;
SSH keys;
encryption keys;
authentication devices;
security tokens;
access credentials.

Credentials must not be shared with unauthorized persons.

7.2 Unauthorized Access

Customers must notify Aira Hosting promptly upon becoming aware of:

unauthorized logins;
credential compromise;
malware infection;
phishing incidents;
stolen devices;
unauthorized API usage;
compromised servers;
suspicious account activity.

Failure to promptly report a security incident may increase the risk of loss and limit Aira Hosting’s ability to assist.

7.3 Multi-Factor Authentication

Where multi-factor authentication (“MFA”) is available, Aira Hosting strongly recommends enabling it.

Certain enterprise or high-risk accounts may require MFA as a condition of continued access.

Failure to use available security features may increase the risk of unauthorized access, for which the Customer remains responsible to the extent permitted by applicable law.

7.4 Authorized Users

Customers may authorize employees, contractors, consultants, or other representatives to access their Account.

Customers remain fully responsible for all actions taken through their Account by authorized users.

Revoking access remains the Customer’s responsibility.

8 – ACCEPTABLE USE POLICY (GENERAL)

8.1 Purpose

To protect customers, infrastructure, network integrity, and the public, all Services must be used responsibly and lawfully.

Activities prohibited by this Article and by Aira Hosting’s Acceptable Use Policy may result in immediate suspension or termination of Services.

8.2 Prohibited Activities

Customers shall not use the Services to engage in activities including, but not limited to:

unlawful conduct;
fraud;
identity theft;
phishing;
credential harvesting;
malware distribution;
ransomware deployment;
spyware;
botnet operation;
unauthorized network intrusion;
denial-of-service attacks;
cryptocurrency mining without authorization;
spam campaigns;
unsolicited bulk messaging;
deceptive advertising;
intellectual property infringement;
distribution of pirated software;
unlawful gambling where prohibited by applicable law;
child exploitation material;
human trafficking;
terrorism-related activities;
violent extremist content;
illegal weapons trafficking;
controlled substance trafficking;
financial fraud;
money laundering;
sanctions evasion;
export control violations;
unauthorized surveillance;
privacy violations;
or any activity that threatens the security, stability, reputation, or lawful operation of Aira Hosting or its customers.

8.3 Network Abuse

Customers shall not intentionally interfere with or disrupt the operation of:

Aira Hosting’s network;
customer environments;
third-party infrastructure;
internet exchanges;
upstream providers;
DNS infrastructure;
routing systems;
virtualization platforms;
storage systems;
security appliances.

Activities causing excessive resource consumption, service degradation, or operational instability may be restricted even if unintentional.

8.4 Enforcement

Where Aira Hosting reasonably determines that a Customer has violated these Terms or the Acceptable Use Policy, we may, without prior notice where appropriate:

investigate reported activity;
restrict account access;
suspend affected Services;
isolate infrastructure;
block network traffic;
remove prohibited content where legally permissible;
cooperate with law enforcement or regulatory authorities as required by law;
terminate the applicable Services or Account.

Enforcement actions are intended to protect customers, infrastructure, and legal compliance and may be taken immediately where necessary to address security threats, abuse, or unlawful activity.

9 – HOSTING SERVICES

9.1 Service Scope

Aira Hosting provides various hosting solutions designed for personal, commercial, enterprise, governmental, educational, and nonprofit use. Services may include shared hosting, business hosting, WordPress hosting, reseller hosting, VPS hosting, cloud hosting, dedicated servers, managed infrastructure, storage services, backup solutions, and related technologies.

Each hosting plan includes only those resources, features, and capabilities expressly described on the applicable service page, quotation, invoice, order confirmation, or service agreement.

Unless expressly stated otherwise in writing, no hosting plan includes unlimited physical infrastructure, unrestricted system resources, or guaranteed availability of any specific hardware configuration.

9.2 Fair Resource Usage

To maintain the stability, security, and performance of our infrastructure, Customers agree to use allocated resources fairly and responsibly.

Depending on the purchased Service, resources may include:

CPU utilization;
RAM allocation;
Storage capacity;
NVMe or SSD usage;
Network bandwidth;
Inode limits;
Database connections;
Input/output operations;
Email sending capacity;
Network ports;
API requests;
Backup storage;
Concurrent processes;
Virtualization resources.

Customers shall not intentionally or negligently consume excessive system resources in a manner that materially degrades the experience of other customers or threatens infrastructure stability.

Where reasonable, Aira Hosting may recommend upgrading to a more suitable service plan before restricting Services.

9.3 Managed and Unmanaged Services

Certain Services are provided as “Managed Services,” while others are “Unmanaged Services.”

Unless expressly stated in the applicable Service description, Services shall be deemed unmanaged.

For unmanaged Services, Customers are solely responsible for:

operating system administration;
security configuration;
software installation;
patch management;
firewall configuration;
application deployment;
malware removal;
server optimization;
performance tuning;
backup management;
disaster recovery.

Managed Services include only the management activities specifically identified in the purchased Service description.

No implied management obligations shall arise from technical support interactions.

9.4 Shared Hosting Environment

Customers using shared hosting acknowledge that server resources are shared among multiple customers.

Accordingly:

root access is not provided;
certain software installations may be restricted;
system-level modifications may be prohibited;
security controls may limit administrative capabilities;
resource allocations may be enforced automatically.

These restrictions are necessary to maintain infrastructure stability and security.

9.5 VPS and Dedicated Server Responsibility

Customers purchasing VPS or dedicated server services receive greater administrative control.

With such control comes increased responsibility.

Customers remain solely responsible for:

operating system security;
user account management;
firewall configuration;
intrusion prevention;
software licensing;
malware detection;
data encryption;
application security;
vulnerability remediation;
compliance obligations.

Unless expressly included in a managed service agreement, Aira Hosting does not continuously monitor or administer customer environments.

9.6 Infrastructure Maintenance

Aira Hosting may periodically perform:

hardware upgrades;
firmware updates;
operating system improvements;
virtualization maintenance;
storage maintenance;
security patching;
network upgrades;
infrastructure migrations;
emergency maintenance.

Reasonable efforts will be made to minimize disruption.

Emergency maintenance necessary to preserve security or infrastructure integrity may occur without advance notice.

10 – DOMAIN NAME SERVICES

10.1 Domain Registration

Where offered, Aira Hosting may facilitate domain name registration through accredited registrars or registry partners.

Domain registration is subject to:

registry policies;
registrar requirements;
ICANN policies where applicable;
applicable country-code registry rules;
applicable laws.

Registration of a domain name does not create ownership rights beyond those recognized under applicable registry policies.

10.2 Domain Availability

A domain appearing available during search does not guarantee successful registration.

A domain becomes registered only after:

payment has been successfully processed;
fraud checks have been completed where applicable;
registration has been accepted by the relevant registry or registrar.

Aira Hosting shall not be liable if a requested domain becomes unavailable before registration is completed.

10.3 Domain Renewals

Customers are responsible for renewing domain registrations before expiration.

Where auto-renewal is enabled and payment is successfully processed, Aira Hosting will make commercially reasonable efforts to renew eligible domains.

Failure to renew may result in:

service interruption;
website unavailability;
email disruption;
redemption fees;
permanent loss of the domain.

Customers acknowledge that expired domains may become available for registration by third parties.

10.4 WHOIS Information

Customers are responsible for maintaining accurate domain registration information where required by applicable registry policies.

Providing false registration information may result in:

suspension;
cancellation;
transfer restrictions;
regulatory action;
registrar enforcement.

Customers agree to promptly update inaccurate registration information.

10.5 Registry Compliance

Customers agree to comply with all applicable:

registry rules;
registrar policies;
ICANN requirements;
dispute resolution procedures;
trademark obligations;
verification requirements.

Certain registries may suspend, revoke, transfer, or restrict domains independently of Aira Hosting.

Aira Hosting is not responsible for registry decisions beyond its reasonable control.

11 – BILLING, FEES, AND PAYMENTS

11.1 Fees

Customers agree to pay all fees associated with purchased Services.

Applicable charges may include:

subscription fees;
setup fees;
domain registration fees;
renewal fees;
migration fees;
management fees;
overage charges;
bandwidth charges;
backup services;
professional services;
taxes;
governmental charges;
payment processing fees where disclosed.

Prices displayed at checkout or in an accepted quotation govern the applicable billing period unless otherwise agreed in writing.

11.2 Taxes

Unless expressly stated otherwise, all fees are exclusive of applicable taxes.

Customers remain responsible for any:

VAT;
GST;
sales tax;
withholding tax;
customs duties;
governmental levies;
similar statutory charges,

required under applicable law.

Where legally required, Aira Hosting may collect and remit applicable taxes.

11.3 Payment Methods

Customers authorize Aira Hosting to charge the designated payment method for all authorized purchases and recurring subscriptions.

Accepted payment methods may include:

credit cards;
debit cards;
bank transfers;
online payment gateways;
digital wallets;
account credits;
other approved payment methods.

Availability varies by jurisdiction.

11.4 Failed Payments

If payment cannot be successfully processed, Aira Hosting may:

retry payment;
notify the Customer;
temporarily suspend Services;
restrict account functionality;
terminate Services after reasonable notice where appropriate.

Customers remain responsible for outstanding balances.

11.5 Pricing Errors

Despite reasonable efforts, pricing errors may occasionally occur.

Where an obvious pricing error has occurred, Aira Hosting reserves the right to:

cancel the affected order;
refund payments received;
offer the Service at the correct price;
request confirmation before proceeding.

Nothing in this clause limits any mandatory consumer rights applicable under law.

11.6 Promotional Pricing

Discounted pricing, promotional offers, introductory rates, coupons, and special campaigns apply only for the promotional period expressly stated.

Upon renewal, Services will renew at the then-current standard renewal pricing unless otherwise stated in writing.

12 — SUBSCRIPTIONS, AUTO-RENEWAL, AND SERVICE TERM

12.1 Subscription Services

Most Services are offered on a recurring subscription basis.

Subscription terms may include:

monthly;
quarterly;
semi-annual;
annual;
biennial;
triennial;
custom enterprise agreements.

The applicable billing cycle is displayed during purchase.

12.2 Automatic Renewal

Unless disabled before the applicable renewal date, eligible subscription Services may automatically renew using the Customer’s designated payment method.

By enabling or leaving auto-renewal active, Customers authorize recurring charges for future subscription periods.

Renewal pricing may differ from introductory pricing.

12.3 Customer Responsibility

Customers remain responsible for:

maintaining valid payment information;
reviewing renewal notices where provided;
disabling auto-renewal if desired;
ensuring sufficient funds are available.

Failure to update payment information may result in suspension or expiration of Services.

12.4 Service Expiration

If Services expire due to non-payment:

access may be suspended;
hosted content may become unavailable;
backups may eventually be deleted according to internal retention policies;
associated resources may be reallocated.

Recovery of expired Services cannot be guaranteed.

12.5 No Permanent Reservation

Infrastructure resources, IP addresses, storage allocations, server hardware, and similar resources remain the property of Aira Hosting or its suppliers.

Expiration or termination of Services may result in reassignment of those resources without liability to the Customer.

13 – REFUND POLICY, CANCELLATIONS, AND CHARGEBACKS

13.1 General Refund Policy

Unless otherwise expressly stated in a written Service-specific agreement or Aira Hosting’s published Refund Policy, all fees paid for Services are non-refundable.

Where Aira Hosting voluntarily offers a money-back guarantee for eligible Services, such guarantee shall apply only to the specific Services identified in the applicable offer and shall be subject to all stated eligibility requirements, limitations, exclusions, and verification procedures.

No refund shall be interpreted as an admission of fault, liability, or service deficiency.

13.2 Non-Refundable Services

To the fullest extent permitted by applicable law, the following are generally non-refundable:

Domain registrations;
Domain renewals;
Domain transfers;
Redemption or restoration fees;
SSL Certificates once issued;
Dedicated Server setup fees;
Custom infrastructure deployments;
Software licenses;
Third-party products;
Professional services;
Consulting services;
Migration services after commencement;
IPv4 or IPv6 allocation fees;
Administrative fees;
Compliance verification fees;
Government-imposed taxes or regulatory charges;
Services suspended due to Customer violations;
Customized enterprise solutions.

Additional exclusions may be specified in Service-specific agreements.

13.3 Cancellation by Customer

Customers may request cancellation of eligible Services through the official customer portal or other approved communication channels.

Cancellation of a Service:

does not automatically generate a refund;
does not waive outstanding payment obligations;
does not cancel separate Services under the same Account;
does not release the Customer from contractual commitments already incurred.

Customers remain responsible for downloading their data before cancellation becomes effective.

13.4 Cancellation by Aira Hosting

Aira Hosting reserves the right to suspend or terminate any Service or Account where reasonably necessary due to:

violation of these Terms;
violation of the Acceptable Use Policy;
unlawful activity;
fraud or suspected fraud;
abuse of infrastructure;
payment default;
repeated security incidents;
infringement of third-party rights;
governmental or regulatory requirements;
sanctions compliance;
protection of other customers;
protection of network stability.

Unless required by law or expressly stated otherwise, termination under this Article shall not create any obligation to issue a refund.

13.5 Chargebacks and Payment Disputes

Customers agree to contact Aira Hosting in good faith to attempt resolution before initiating a chargeback or payment dispute.

Where a chargeback, payment reversal, or similar dispute is initiated, Aira Hosting may, where legally permissible:

suspend Services;
restrict Account access;
delay provisioning of new Services;
recover reasonable administrative costs;
require alternative payment methods;
permanently refuse future purchases.

This Article does not restrict any non-waivable legal rights available to consumers under applicable law.

13.6 Account Credits

Where Aira Hosting elects to provide account credits instead of monetary refunds, such credits:

may be subject to expiration periods;
may not be transferable unless expressly permitted;
may only be applied toward eligible future purchases;
shall not accrue interest.

Account credits have no cash value unless required by applicable law.

14 — CUSTOMER DATA, BACKUPS, AND DATA RETENTION

14.1 Customer Ownership of Data

As between Aira Hosting and the Customer, the Customer retains ownership of all lawful Customer Data hosted through the Services.

Nothing in these Terms transfers ownership of Customer Data to Aira Hosting.

The Customer grants Aira Hosting only those limited rights reasonably necessary to:

provide the Services;
maintain infrastructure;
perform backups where applicable;
ensure security;
comply with legal obligations;
investigate abuse;
improve operational performance.

14.2 Customer Responsibility for Backups

Unless expressly included within the purchased Service plan, Customers remain solely responsible for maintaining independent backups of all data.

Customers should regularly verify the integrity of their backups and maintain copies separate from Aira Hosting’s infrastructure.

Failure to maintain independent backups is undertaken entirely at the Customer’s own risk.

14.3 Backup Services

Where backup functionality is offered:

backups may be automated or manual;
retention periods may vary;
backup frequency may differ by Service plan;
restoration may not be immediate;
restoration requests may require verification.

Backups are provided as a convenience and should not be considered a substitute for comprehensive disaster recovery planning.

Aira Hosting does not guarantee that every backup will be complete, error-free, or recoverable.

14.4 Data Retention Following Termination

Following expiration, suspension, or termination of Services, Aira Hosting may retain Customer Data for a limited period where operationally feasible or legally required.

Following expiration of applicable retention periods, Customer Data may be permanently deleted without further notice.

Customers are solely responsible for retrieving their data before termination or expiration.

14.5 No Liability for Data Loss

To the fullest extent permitted by applicable law, Aira Hosting shall not be liable for loss, corruption, alteration, inaccessibility, or deletion of Customer Data arising from:

Customer actions;
software defects;
cyberattacks;
malware;
hardware failures;
third-party failures;
force majeure events;
expiration of Services;
failure to maintain backups;
security incidents beyond Aira Hosting’s reasonable control.

15 – PRIVACY, SECURITY, AND DATA PROTECTION

15.1 Privacy Commitment

Aira Hosting recognizes the importance of protecting personal information and processes personal data in accordance with its Privacy Policy and applicable data protection laws.

Customers should review the Privacy Policy, which forms an integral part of this Agreement.

15.2 Compliance with Privacy Laws

Where applicable, Aira Hosting endeavors to comply with relevant privacy legislation, including, where applicable:

the European Union General Data Protection Regulation (GDPR);
the United Kingdom GDPR;
applicable U.S. federal and state privacy laws;
the California Consumer Privacy Act (CCPA), as amended;
the California Privacy Rights Act (CPRA);
the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada;
other applicable privacy and data protection laws in jurisdictions where Aira Hosting operates.

Compliance obligations may vary depending on the nature of the Services and the roles of the parties under applicable law.

15.3 Customer Compliance

Customers remain solely responsible for ensuring that their own collection, processing, storage, and transfer of personal data complies with applicable laws.

Customers using the Services to process personal information may be required to enter into additional agreements, including a Data Processing Addendum where appropriate.

15.4 Security Measures

Aira Hosting implements commercially reasonable administrative, technical, and organizational security measures designed to protect its infrastructure.

Such measures may include:

firewalls;
intrusion detection;
network monitoring;
encryption technologies;
access controls;
authentication systems;
vulnerability management;
security logging;
physical data center protections.

No security system can guarantee absolute protection against every threat.

15.5 Security Incidents

Where required by applicable law, Aira Hosting will provide notifications regarding qualifying security incidents affecting Customer personal data within legally required timeframes.

Customers acknowledge that certain investigations may require confidentiality while the incident is being assessed.

16 – INTELLECTUAL PROPERTY RIGHTS

16.1 Ownership of Aira Hosting Intellectual Property

All rights, title, and interest in and to the Services, software, infrastructure, documentation, trademarks, logos, branding, websites, customer portal, APIs, designs, source code, proprietary technologies, and related intellectual property remain the exclusive property of Aira Hosting or its licensors.

Except as expressly granted in these Terms, no intellectual property rights are transferred to Customers.

16.2 Limited License

Subject to these Terms, Aira Hosting grants Customers a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for their intended business or personal purposes.

This license automatically terminates upon suspension or termination of the applicable Services.

16.3 Restrictions

Customers shall not, except where expressly permitted by applicable law:

copy;
reproduce;
distribute;
sublicense;
reverse engineer;
decompile;
modify;
create derivative works from;
commercially exploit;
circumvent security protections;
remove proprietary notices from;

any portion of Aira Hosting’s proprietary software or infrastructure.

16.4 Customer Intellectual Property

Customers retain ownership of their own lawful intellectual property uploaded or hosted through the Services.

Customers represent and warrant that they possess all necessary rights to use, host, publish, distribute, or transmit such content.

Customers agree to indemnify Aira Hosting against third-party claims arising from infringement caused by Customer Content, as further described in these Terms.

17 – ACCEPTABLE USE POLICY (AUP)

17.1 Purpose

The Acceptable Use Policy (“AUP”) is intended to safeguard Aira Hosting’s infrastructure, customers, partners, employees, network, and the broader Internet ecosystem.

Every Customer agrees to use the Services responsibly, ethically, and in full compliance with applicable laws and these Terms.

Violation of this Article may result in immediate suspension, restriction, or termination of Services without prior notice where necessary to protect security, infrastructure, or legal compliance.

17.2 Illegal Activities

Customers shall not use the Services for any unlawful purpose or to facilitate unlawful conduct.

Prohibited activities include, without limitation:

Fraud or financial crimes;
Identity theft;
Credit card fraud;
Money laundering;
Terrorist financing;
Human trafficking;
Child sexual abuse or exploitation;
Distribution of child sexual abuse material (CSAM);
Illegal gambling where prohibited;
Sale or distribution of counterfeit goods;
Intellectual property infringement;
Unauthorized access to computer systems;
Distribution of malware or ransomware;
Computer fraud;
Cryptocurrency scams;
Tax fraud;
Securities fraud;
Cyber extortion;
Unauthorized surveillance;
Export control violations;
Sanctions evasion;
Activities prohibited by court order or governmental authority.

Customers remain solely responsible for determining whether their activities are lawful.

17.3 Network Abuse

Customers shall not intentionally or negligently engage in activities that interfere with the stability or security of Aira Hosting or any third-party network.

Examples include:

Distributed Denial of Service (DDoS) attacks;
Network scanning intended to exploit vulnerabilities;
Unauthorized penetration testing;
Packet spoofing;
IP hijacking;
Routing manipulation;
DNS amplification;
Reflection attacks;
Port flooding;
SYN flooding;
Brute-force attacks;
Credential stuffing;
Resource exhaustion attacks.

Authorized security testing may only be conducted with Aira Hosting’s prior written approval.

17.4 Malware and Malicious Software

Customers shall not knowingly host, distribute, develop, or facilitate:

Viruses;
Worms;
Trojan horses;
Rootkits;
Spyware;
Keyloggers;
Botnets;
Remote Access Trojans (RATs);
Ransomware;
Cryptojacking software;
Malicious scripts;
Exploit kits;
Command-and-control infrastructure.

Customers must promptly remediate compromised systems upon notification by Aira Hosting.

17.5 Spam and Unsolicited Communications

Customers shall not use the Services to transmit or facilitate:

unsolicited commercial email;
bulk messaging without consent;
email harvesting;
deceptive email campaigns;
phishing campaigns;
forged email headers;
unsolicited SMS campaigns where prohibited;
automated spam distribution.

Customers must comply with all applicable anti-spam laws, including, where applicable:

the CAN-SPAM Act;
Canada’s Anti-Spam Legislation (CASL);
the European ePrivacy framework;
other applicable anti-spam legislation.

17.6 High-Risk Activities

Unless expressly authorized in writing, the Services shall not be used for systems where failure could reasonably result in:

death;
serious bodily injury;
catastrophic property damage;
critical infrastructure disruption;
aviation control;
nuclear operations;
emergency medical systems;
military weapons systems.

Customers assume all risks associated with such use.

17.7 AI and Automated Systems

Customers using artificial intelligence, machine learning, automation, or autonomous software through the Services remain fully responsible for all actions performed by such systems.

The use of AI shall not diminish Customer responsibility under these Terms.

18 – MONITORING, ABUSE REPORTING, AND ENFORCEMENT

18.1 Operational Monitoring

To protect infrastructure, comply with legal obligations, and maintain Service quality, Aira Hosting may monitor operational aspects of its systems.

Monitoring may include:

network traffic patterns;
system performance;
authentication events;
resource utilization;
abuse indicators;
malware detection;
security alerts;
infrastructure health.

Monitoring is conducted in accordance with applicable laws and the Privacy Policy.

18.2 Abuse Investigations

Where Aira Hosting reasonably believes that Services are being misused, we may investigate reports of:

hacking;
phishing;
spam;
malware;
copyright infringement;
fraud;
illegal content;
network abuse;
sanctions violations;
payment fraud;
security incidents.

Customers agree to cooperate with reasonable investigative requests.

18.3 Temporary Restrictions

During an investigation, Aira Hosting may temporarily:

suspend affected Services;
isolate servers;
restrict outbound traffic;
disable compromised credentials;
quarantine infrastructure;
block malicious IP addresses;
preserve evidence required by law.

Such actions are intended to minimize harm and shall not constitute a breach of contract.

18.4 Reporting Abuse

Suspected abuse may be reported to Aira Hosting through designated abuse reporting channels.

Reports should include, where reasonably available:

affected IP addresses;
domain names;
timestamps;
relevant logs;
supporting evidence;
description of the alleged activity.

False, malicious, or knowingly misleading reports may themselves constitute abuse.

18.5 Cooperation with Authorities

Where required by applicable law, court order, subpoena, or lawful governmental request, Aira Hosting may disclose information or cooperate with:

law enforcement agencies;
regulatory authorities;
judicial bodies;
cybersecurity authorities;
registry operators;
accredited registrars.

Nothing in these Terms obligates Aira Hosting to disclose information beyond what is legally required or reasonably appropriate.

19 – SERVICE AVAILABILITY, MAINTENANCE, AND SUPPORT

19.1 Commercially Reasonable Availability

Aira Hosting endeavors to maintain high service availability using commercially reasonable operational practices.

However, uninterrupted or error-free operation cannot be guaranteed.

Service interruptions may occur due to:

maintenance;
hardware failures;
software defects;
cyberattacks;
internet disruptions;
third-party provider failures;
natural disasters;
governmental actions;
force majeure events.

19.2 Scheduled Maintenance

Routine maintenance may be performed to:

improve security;
replace hardware;
install updates;
upgrade software;
optimize performance;
enhance infrastructure.

Where practical, advance notice will be provided.

Emergency maintenance may occur without notice where necessary to protect systems or customers.

19.3 Technical Support

Technical support is provided in accordance with the applicable Service plan.

Support availability, response objectives, communication methods, and scope vary depending on the purchased Service.

Support may be offered through:

ticket systems;
customer portal;
live chat;
email;
telephone (where available);
enterprise account management.

Support response times are targets only unless expressly guaranteed under a written Service Level Agreement (SLA).

19.4 Customer Cooperation

Customers agree to provide reasonable information necessary to investigate support requests, including:

error messages;
server logs;
screenshots;
configuration details;
reproduction steps;
access credentials where appropriate and voluntarily provided.

Failure to cooperate may delay issue resolution.

19.5 Third-Party Dependencies

Certain Services rely upon third-party providers, including:

registries;
registrars;
payment processors;
cloud vendors;
telecommunications providers;
software vendors;
data center operators.

Aira Hosting is not responsible for delays or failures caused by independent third-party providers beyond its reasonable control.

20 – SERVICE LEVELS AND DISCLAIMERS

20.1 No Absolute Guarantee

Except where expressly provided under a written Service Level Agreement, Aira Hosting does not guarantee:

uninterrupted availability;
continuous connectivity;
zero downtime;
error-free operation;
absolute security;
compatibility with every application;
uninterrupted data transmission.

20.2 Maintenance Exclusions

Scheduled maintenance, emergency maintenance, security upgrades, infrastructure migrations, and events beyond Aira Hosting’s reasonable control shall not constitute a breach of these Terms.

20.3 Third-Party Services

Third-party products integrated with the Services are provided subject to the respective third party’s terms and conditions.

Aira Hosting does not warrant the continued availability, compatibility, or performance of third-party services.

20.4 Beta Services

Beta, preview, experimental, or early-access features are provided solely for evaluation purposes.

Such Services:

may be modified;
may contain defects;
may be discontinued;
may experience instability;
may lose data.

Customers use Beta Services entirely at their own risk.

20.5 “AS IS” Disclaimer

Except to the extent prohibited by applicable law or expressly stated in a written agreement, all Services are provided on an “AS IS,” “AS AVAILABLE,” and “WITH ALL FAULTS” basis.

To the fullest extent permitted by law, Aira Hosting disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, title, non-infringement, and uninterrupted operation.

No oral or written advice provided by Aira Hosting, its employees, contractors, or representatives shall create any warranty unless expressly set forth in a written agreement signed by an authorized representative of Aira Hosting.

21- LIMITATION OF LIABILITY

21.1 Maximum Extent Permitted by Law

To the fullest extent permitted by applicable law, Aira Hosting, its parent companies, subsidiaries, affiliates, licensors, suppliers, partners, contractors, directors, officers, employees, agents, successors, and assigns shall not be liable for any loss, damage, expense, claim, or liability arising directly or indirectly from the use of, inability to use, or reliance upon the Services except where such liability cannot legally be excluded.

Nothing in these Terms excludes liability that cannot lawfully be limited under applicable law, including liability for fraud, fraudulent misrepresentation, willful misconduct, or any other liability that applicable law prohibits from being excluded.

21.2 Excluded Damages

To the fullest extent permitted by law, Aira Hosting shall not be liable for any indirect, incidental, consequential, exemplary, punitive, special, or similar damages, including but not limited to:

Loss of profits;
Loss of revenue;
Loss of anticipated savings;
Loss of business opportunities;
Loss of contracts;
Loss of goodwill;
Loss of reputation;
Business interruption;
Loss of productivity;
Loss of customers;
Loss or corruption of data;
Loss of emails;
Loss of backups;
Loss of software;
Loss resulting from cyberattacks;
Loss resulting from ransomware;
Hardware failure;
Third-party service interruptions;
Government actions;
Network outages;
Internet failures;
Delays in provisioning;
Domain expiration;
Security breaches not caused by Aira Hosting’s gross negligence or willful misconduct;
Failure of Customer security practices;
Cryptocurrency market fluctuations or blockchain failures where applicable.

This limitation applies regardless of the legal theory asserted, whether based on contract, tort, negligence, strict liability, statute, or otherwise.

21.3 Customer Responsibility for Business Continuity

Customers acknowledge that the Services form only one component of their technology environment.

Accordingly, Customers are solely responsible for implementing appropriate:

Business continuity plans;
Disaster recovery procedures;
Independent backup systems;
Redundant infrastructure;
Cybersecurity measures;
Insurance coverage;
Operational risk management.

Aira Hosting shall not be responsible for losses arising from the Customer’s failure to implement reasonable continuity measures.

21.4 Aggregate Liability Cap

Except where prohibited by applicable law, Aira Hosting’s total cumulative liability arising out of or relating to the Services shall not exceed the lesser of:

the total amount actually paid by the Customer to Aira Hosting for the affected Service during the twelve (12) months immediately preceding the event giving rise to the claim; or
USD $500 (or the equivalent amount in the applicable billing currency),

unless a higher liability cap is expressly agreed in a separately executed written enterprise agreement signed by authorized representatives of both parties.

This limitation applies collectively to all claims, regardless of the number of incidents or legal theories asserted.

21.5 Time Limitation for Claims

To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action first arose.

Claims commenced after that period shall be permanently barred unless a longer period is required by mandatory law.

22 — CUSTOMER INDEMNIFICATION

22.1 Customer Indemnity

The Customer agrees to defend, indemnify, and hold harmless Aira Hosting, its affiliates, directors, officers, employees, contractors, licensors, suppliers, successors, and agents from and against any and all claims, actions, proceedings, investigations, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Customer’s use of the Services;
Customer Content;
violation of these Terms;
violation of applicable laws;
infringement of intellectual property rights;
privacy violations;
data protection violations;
unauthorized use of the Services;
security incidents caused by Customer systems;
unlawful distribution of content;
contractual disputes between the Customer and third parties;
actions of authorized users accessing the Customer’s Account.

22.2 Defense of Claims

Aira Hosting reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification.

Customers agree to reasonably cooperate in the defense of such matters.

No settlement affecting Aira Hosting may be entered into without Aira Hosting’s prior written consent.

22.3 Survival

The obligations contained in this Article shall survive the suspension, expiration, or termination of the Services and these Terms.

23 — FORCE MAJEURE

23.1 Events Beyond Reasonable Control

Aira Hosting shall not be liable for any failure, interruption, delay, degradation, or inability to perform its obligations where such failure results from events beyond its reasonable control.

Such events include, without limitation:

Natural disasters;
Floods;
Earthquakes;
Hurricanes;
Cyclones;
Fires;
Pandemics;
Epidemics;
War;
Civil unrest;
Terrorism;
Sabotage;
Government orders;
Regulatory actions;
Labor disputes;
Power outages;
Internet backbone failures;
DNS failures;
Cloud provider failures;
Telecommunications failures;
Supply chain disruptions;
Hardware shortages;
Cyber warfare;
Large-scale DDoS attacks;
Acts of God;
Any other event beyond Aira Hosting’s reasonable control.

23.2 Suspension of Obligations

During the occurrence of a Force Majeure event, Aira Hosting’s affected obligations shall be suspended for the duration of the event.

Aira Hosting will use commercially reasonable efforts to resume normal operations as soon as practicable.

23.3 No Liability

No compensation, refund, credit, damages, or other remedy shall arise solely because of delays or interruptions caused by Force Majeure events, except where expressly required by applicable law or a separate written Service Level Agreement.

24 — EXPORT CONTROLS, SANCTIONS, AND COMPLIANCE

24.1 Compliance with Trade Laws

Customers agree to comply with all applicable export control, sanctions, customs, trade, anti-boycott, and import laws applicable to their use of the Services.

Customers shall not use the Services in any manner that would cause Aira Hosting to violate applicable trade restrictions.

24.2 Restricted Persons

Customers represent and warrant that neither they, nor any beneficial owner, controlling person, or organization acting on their behalf:

is subject to applicable governmental sanctions;
appears on any applicable sanctions list;
is owned or controlled by a sanctioned party;
uses the Services for the benefit of a sanctioned person or entity.

24.3 Restricted Activities

Customers shall not use the Services for activities prohibited by applicable export control or sanctions laws, including but not limited to facilitating transactions or providing services in violation of such laws.

24.4 Verification and Compliance

Aira Hosting reserves the right to request reasonable documentation to verify compliance with applicable legal and regulatory obligations, including identity verification, business verification, or ownership information where necessary.

Failure to cooperate with legitimate compliance requests may result in suspension or termination of Services.

24.5 Right to Suspend

Where Aira Hosting reasonably believes continued provision of Services may violate applicable law, regulatory obligations, sanctions requirements, court orders, or governmental directives, Aira Hosting may immediately suspend or terminate the affected Services without prior notice where legally permitted.

25 — THIRD-PARTY SERVICES, SOFTWARE, AND INTEGRATIONS

25.1 Third-Party Products

Certain Services may include, integrate with, or provide access to products, software, hardware, platforms, APIs, payment processors, cloud providers, registrars, registries, content delivery networks, artificial intelligence providers, security providers, operating systems, control panels, analytics platforms, communication tools, or other third-party technologies (“Third-Party Services”).

Third-Party Services remain the sole responsibility of their respective providers and are governed by their own terms, policies, licensing conditions, and privacy practices.

25.2 No Control Over Third Parties

Aira Hosting does not own or control Third-Party Services unless expressly stated otherwise.

Accordingly, Aira Hosting does not guarantee:

uninterrupted availability;
continued compatibility;
future updates;
security of third-party platforms;
pricing stability;
licensing continuity;
operational performance;
business continuity of third-party vendors.

Changes made by third-party providers may affect the functionality of the Services without creating liability for Aira Hosting.

25.3 Customer Responsibility

Customers remain solely responsible for evaluating whether any Third-Party Service is appropriate for their intended use.

Customers should independently review applicable:

terms of service;
privacy policies;
licensing agreements;
acceptable use policies;
security documentation;
regulatory compliance obligations.

25.4 Third-Party Billing

Where Third-Party Services are purchased through Aira Hosting, Customers acknowledge that certain fees may originate from the applicable third-party provider.

Pricing, licensing, renewals, and availability of Third-Party Services may change without prior notice.

25.5 API Integrations

Customers using APIs provided by Aira Hosting agree to:

use APIs only for lawful purposes;
implement appropriate security controls;
protect authentication credentials;
avoid excessive automated requests;
comply with published rate limits;
avoid reverse engineering or unauthorized access.

Aira Hosting reserves the right to modify, suspend, restrict, or discontinue APIs at any time where reasonably necessary for operational, security, or commercial reasons.

26 — ARTIFICIAL INTELLIGENCE SERVICES

26.1 AI Features

Aira Hosting may provide artificial intelligence (“AI”) or machine learning functionality as part of certain Services.

AI functionality may include:

content generation;
code generation;
server recommendations;
automation;
diagnostics;
monitoring;
customer support;
documentation assistance;
optimization suggestions;
infrastructure analysis.

AI functionality may evolve over time.

26.2 Customer Responsibility

Customers remain solely responsible for reviewing, validating, and verifying any AI-generated output before relying upon or implementing it.

AI-generated responses should not be considered:

legal advice;
financial advice;
tax advice;
cybersecurity advice;
medical advice;
regulatory compliance advice;
engineering certification.

Customers assume all risks associated with reliance upon AI-generated outputs.

26.3 AI Inputs

Customers represent that they possess all necessary rights to submit prompts, documents, code, files, or other information to AI-powered Services.

Customers shall not submit confidential third-party information unless authorized to do so.

26.4 AI Outputs

Subject to applicable law and third-party licensing restrictions, Customers retain rights in their own AI-generated outputs to the extent such rights may legally exist.

Aira Hosting does not warrant that AI-generated outputs are:

accurate;
complete;
unique;
free of infringement;
suitable for commercial use;
free from bias or factual errors.

26.5 Improvement of Services

Where permitted by applicable law and the Privacy Policy, Aira Hosting may use anonymized, aggregated, or de-identified operational information to improve its Services.

Personal data shall be processed in accordance with applicable privacy laws.

27 — SUSPENSION, TERMINATION, AND ACCOUNT CLOSURE

27.1 Suspension Rights

Aira Hosting reserves the right to suspend, restrict, isolate, or temporarily disable any Service where reasonably necessary to:

protect infrastructure;
prevent fraud;
investigate abuse;
preserve network stability;
comply with applicable law;
respond to court orders;
address security incidents;
prevent imminent harm.

Where appropriate, reasonable notice may be provided.

27.2 Immediate Termination

Aira Hosting may immediately terminate Services where a Customer:

materially breaches these Terms;
engages in unlawful activity;
repeatedly violates the Acceptable Use Policy;
intentionally attacks infrastructure;
distributes malware;
commits payment fraud;
submits fraudulent identification;
violates sanctions requirements;
infringes intellectual property rights;
repeatedly abuses technical support personnel.

27.3 Customer Termination

Customers may terminate eligible Services by following the applicable cancellation procedures through the customer portal or other approved communication channels.

Termination does not eliminate outstanding financial obligations accrued prior to termination.

27.4 Effect of Termination

Upon termination:

access credentials may be disabled;
hosted websites may become unavailable;
virtual servers may be powered off;
dedicated resources may be reclaimed;
stored data may become inaccessible;
licenses may terminate;
associated IP addresses may be reassigned;
DNS services may cease;
backups may eventually be deleted according to applicable retention policies.

Customers are responsible for exporting all necessary data before termination becomes effective.

27.5 Survival

The following provisions survive termination or expiration of these Terms to the extent applicable:

payment obligations;
limitation of liability;
indemnification;
intellectual property;
dispute resolution;
governing law;
confidentiality obligations;
data retention provisions;
rights accrued prior to termination.

28 — CONFIDENTIALITY

28.1 Confidential Information

During the course of the relationship, either party may receive confidential or proprietary information belonging to the other party.

Confidential Information may include:

pricing;
technical documentation;
infrastructure architecture;
business strategies;
software;
source code;
security procedures;
customer information;
financial information;
product roadmaps;
operational processes;
non-public documentation.

Information that is publicly available through no fault of the receiving party shall not be considered Confidential Information.

28.2 Protection of Confidential Information

Each party agrees to:

use Confidential Information solely for purposes related to the Services;
exercise reasonable care in protecting Confidential Information;
limit disclosure to authorized personnel with a legitimate business need to know;
comply with applicable legal obligations regarding confidential information.

28.3 Permitted Disclosures

Confidential Information may be disclosed where required:

by law;
by court order;
by governmental authority;
during legal proceedings;
to professional advisers under confidentiality obligations;
to subcontractors performing Services under appropriate confidentiality obligations.

Where legally permitted, reasonable efforts will be made to provide prior notice before disclosure.

28.4 Customer Testimonials

Aira Hosting will not publicly identify a Customer as a client without permission, except where:

the Customer has already publicly identified itself as a customer;
the Customer has granted written consent;
disclosure is otherwise permitted by law or agreed in a separate written agreement.

29 — REPRESENTATIONS, WARRANTIES, AND CUSTOMER ACKNOWLEDGEMENTS

29.1 Customer Representations

By accessing or using the Services, the Customer represents, warrants, and agrees that:

all information provided to Aira Hosting is true, accurate, current, and complete;
the Customer has the legal capacity and authority to enter into this Agreement;
the Customer will comply with all applicable laws, regulations, and governmental requirements;
the Customer possesses all rights, licenses, permissions, and authorizations necessary to upload, host, process, distribute, or transmit Customer Content;
the Customer will not knowingly use the Services in any manner that infringes the rights of any third party.

The Customer further agrees to promptly update any information that becomes inaccurate or incomplete.

29.2 Business Use

Unless otherwise expressly stated, Aira Hosting’s Services are intended primarily for business, commercial, professional, developer, agency, enterprise, educational, nonprofit, and organizational use.

Customers acknowledge that they are responsible for determining whether the Services are suitable for their intended operational, commercial, legal, or regulatory requirements.

29.3 No Legal or Professional Advice

Information, recommendations, documentation, tutorials, knowledge-base articles, technical guidance, support communications, AI-generated responses, or other materials provided by Aira Hosting are supplied solely for general informational purposes.

Nothing provided by Aira Hosting shall constitute:

legal advice;
accounting advice;
tax advice;
investment advice;
cybersecurity certification;
regulatory compliance certification;
engineering advice.

Customers should obtain independent professional advice where appropriate.

29.4 Customer Risk Assessment

Customers acknowledge that operating websites, applications, servers, databases, email systems, APIs, and online businesses involves inherent risks, including:

cybersecurity threats;
software vulnerabilities;
human error;
third-party failures;
internet outages;
hardware failures;
data corruption;
malicious attacks.

Customers assume responsibility for implementing reasonable safeguards appropriate to their operational requirements.

30 — GOVERNING LAW AND DISPUTE RESOLUTION

30.1 Governing Law

Except where mandatory consumer protection laws require otherwise, these Terms shall be governed by and interpreted in accordance with the laws specified in the applicable Order Form, Enterprise Agreement, or the jurisdiction designated by Aira Hosting for the Customer’s region.

Where no jurisdiction has been separately designated, Aira Hosting may specify the governing jurisdiction in its legal documentation or customer agreement.

Mandatory consumer protection rights available under applicable law shall not be affected.

30.2 Good Faith Resolution

Before commencing formal legal proceedings, both parties agree to make commercially reasonable efforts to resolve disputes through good-faith negotiations.

Either party may submit written notice describing the dispute.

The parties shall attempt to resolve the matter within a reasonable period before initiating litigation or arbitration, unless urgent legal relief is required.

30.3 Arbitration (Optional)

Where permitted by applicable law and agreed in a separate written agreement, disputes may be resolved through confidential binding arbitration administered under the agreed arbitration rules.

Nothing in this Article prevents either party from seeking:

temporary injunctive relief;
preservation of evidence;
enforcement of intellectual property rights;
emergency judicial relief where legally appropriate.

30.4 Jurisdiction

Subject to mandatory consumer protection laws and any applicable arbitration agreement, the parties consent to the exclusive jurisdiction of the competent courts designated in the applicable governing law provision.

30.5 Attorneys’ Fees

Where permitted by applicable law, the prevailing party in any legal proceeding arising under these Terms may seek recovery of reasonable attorneys’ fees, court costs, and litigation expenses, subject to the discretion of the applicable court or tribunal.

31 — GENERAL LEGAL PROVISIONS

31.1 Entire Agreement

These Terms, together with all incorporated policies, service-specific agreements, invoices, quotations, enterprise agreements, data processing agreements, and applicable legal notices, constitute the complete agreement between the parties concerning the Services.

They supersede all prior discussions, negotiations, representations, proposals, understandings, and agreements relating to the subject matter.

31.2 Severability

If any provision of these Terms is determined by a court or tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall, where possible, be interpreted or modified only to the minimum extent necessary to make it enforceable while preserving its intended commercial purpose.

31.3 No Waiver

Failure by Aira Hosting to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights.

Any waiver must be expressly made in writing by an authorized representative of Aira Hosting.

31.4 Assignment

Customers may not assign, transfer, delegate, or sublicense any rights or obligations under these Terms without Aira Hosting’s prior written consent.

Aira Hosting may assign, transfer, merge, reorganize, subcontract, or otherwise transfer its rights and obligations under these Terms as part of:

corporate restructuring;
acquisition;
merger;
financing;
sale of assets;
business reorganization.

31.5 Relationship of the Parties

Nothing contained in these Terms creates:

a partnership;
joint venture;
agency relationship;
employment relationship;
fiduciary relationship;
franchise.

Each party remains an independent contracting party.

31.6 Electronic Communications

Customers consent to receive communications electronically, including:

invoices;
renewal notices;
legal notices;
service announcements;
security notifications;
abuse notices;
maintenance notifications;
policy updates.

Electronic communications satisfy any legal requirement that communications be in writing, where permitted by applicable law.

31.7 Headings

Article titles, headings, and numbering are provided solely for convenience and shall not affect the interpretation of these Terms.

31.8 Language

These Terms are prepared in the English language.

Any translation is provided solely for convenience.

In the event of any inconsistency between the English version and any translated version, the English version shall prevail to the fullest extent permitted by applicable law.

32 — CONTACT INFORMATION

32.1 Legal Notices

Legal notices relating to these Terms should be submitted through Aira Hosting’s designated legal communication channels.

Official contact details published on Aira Hosting’s website shall govern for legal correspondence unless otherwise specified in a separate written agreement.

32.2 Customer Support

General customer support may be accessed through:

Customer Portal;
Support Ticket System;
Live Chat (where available);
Email Support;
Enterprise Account Manager (where applicable).

Support availability depends upon the purchased Service plan.

32.3 Abuse Reports

Reports concerning spam, malware, phishing, copyright infringement, network abuse, security incidents, or unlawful content should be submitted using Aira Hosting’s official abuse reporting process.

Customers agree to provide sufficient information to enable a reasonable investigation.

32.4 Privacy Requests

Requests relating to personal data, privacy rights, or applicable data protection legislation should be directed through Aira Hosting’s designated privacy contact as identified in the Privacy Policy.

32.5 Corporate Information

The legal entity, registered office address, and other corporate information for Aira Hosting shall be identified on the official website and in applicable invoices, enterprise agreements, or legal notices.

33 — RESERVATION OF RIGHTS

33.1 General Reservation of Rights

In addition to all other rights provided under these Terms, applicable law, or equity, Aira Hosting expressly reserves the right, at its sole discretion and to the fullest extent permitted by law, to refuse, suspend, restrict, modify, discontinue, cancel, or terminate any Service, Account, transaction, or request where reasonably necessary to:

protect the integrity, availability, confidentiality, or security of its infrastructure;
prevent fraud, abuse, or unlawful activity;
comply with applicable laws, regulations, court orders, or governmental directives;
protect Customers, partners, employees, vendors, or the public;
investigate suspected violations of these Terms;
preserve system performance and operational stability;
mitigate financial, operational, legal, or reputational risks;
address cybersecurity threats or vulnerabilities;
respond to emergencies or incidents affecting the Services.

Except where prohibited by law or expressly stated otherwise, Aira Hosting shall have no obligation to continue providing any Service indefinitely.

33.2 Infrastructure Management

To ensure the continued stability and security of the Services, Aira Hosting reserves the right to:

migrate workloads between servers or data centers;
replace hardware or networking equipment;
modify IP assignments;
update operating systems;
change virtualization technologies;
adjust infrastructure configurations;
introduce new technologies;
retire obsolete systems;
optimize resource allocation;
implement security controls.

Such operational changes may occur without prior notice where reasonably necessary for security, maintenance, or business continuity.

33.3 Fraud Prevention

Aira Hosting maintains fraud detection and prevention systems designed to protect its Customers and infrastructure.

Accordingly, Aira Hosting may:

delay order processing;
require identity verification;
request business documentation;
verify payment information;
reject suspicious transactions;
suspend Services pending investigation;
permanently refuse future business relationships where fraud is reasonably suspected.

Customers acknowledge that fraud prevention measures may occasionally delay Service activation.

33.4 Operational Decisions

Operational decisions made by Aira Hosting regarding infrastructure management, abuse mitigation, capacity planning, cybersecurity, service optimization, and resource allocation shall be made in good faith based upon commercially reasonable technical and operational judgment.

Nothing in these Terms shall require Aira Hosting to disclose confidential security procedures, internal operational methodologies, proprietary technologies, or commercially sensitive information.

34 — COMPLIANCE WITH APPLICABLE LAWS

34.1 Customer Compliance Obligations

Customers remain solely responsible for ensuring that their use of the Services complies with all applicable:

international laws;
national laws;
provincial or state laws;
local regulations;
court orders;
administrative requirements;
licensing obligations;
industry regulations.

This responsibility applies regardless of the jurisdiction in which the Customer, website visitors, end users, or hosted infrastructure are located.

34.2 Regulated Industries

Customers operating within regulated industries—including but not limited to healthcare, financial services, insurance, government, education, telecommunications, or critical infrastructure—remain solely responsible for ensuring compliance with all applicable regulatory requirements.

Unless expressly agreed in writing, Aira Hosting does not represent or warrant that its Services alone satisfy any industry-specific compliance framework, certification, or regulatory obligation.

34.3 Export and Import Restrictions

Customers shall not export, re-export, transfer, or otherwise use the Services in violation of applicable export control or import regulations.

Customers are responsible for obtaining any governmental approvals, licenses, or authorizations required for their activities.

34.4 Government Requests

Where legally required, Aira Hosting may comply with lawful requests from governmental authorities, courts, regulators, or law enforcement agencies.

Where legally permissible and operationally appropriate, Aira Hosting may notify the affected Customer before responding to such requests.

34.5 Audit Cooperation

Where required by applicable law or contractual obligations, Customers agree to cooperate with reasonable requests necessary to verify compliance with these Terms, provided such requests are proportionate and lawful.

ARTICLE 35 — BUSINESS TRANSFERS AND SUCCESSORS

35.1 Corporate Transactions

Customers acknowledge that Aira Hosting may undergo:

mergers;
acquisitions;
corporate restructuring;
financing transactions;
asset sales;
changes in ownership;
business reorganizations.

In connection with such transactions, Aira Hosting may assign or transfer its rights and obligations under these Terms to a successor entity, subject to applicable law.

35.2 Continuity of Services

Where commercially reasonable, Aira Hosting will endeavor to ensure continuity of Services during any corporate transaction.

Temporary disruptions necessary to complete such transactions shall not constitute a breach of these Terms.

35.3 Successors and Assigns

These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

36 — FINAL PROVISIONS

36.1 Survival

Any provisions which by their nature are intended to survive termination or expiration shall remain in full force and effect, including but not limited to:

payment obligations;
intellectual property rights;
confidentiality;
limitation of liability;
indemnification;
dispute resolution;
governing law;
privacy obligations;
data retention;
audit rights;
compliance obligations.

36.2 Interpretation

Unless the context requires otherwise:

words in the singular include the plural and vice versa;
references to “including” mean “including without limitation”;
references to statutes include amendments and successor legislation;
references to Articles include all subsections thereof.

These Terms shall not be interpreted against either party solely because that party drafted or prepared them.

36.3 Cumulative Remedies

All rights and remedies available to Aira Hosting under these Terms, applicable law, or equity are cumulative and may be exercised independently or concurrently.

Failure to exercise any right immediately shall not constitute a waiver of that right.

36.4 Good Faith

Both parties agree to perform their respective obligations under these Terms in good faith and in accordance with applicable law.

Nothing in this provision shall impose fiduciary duties or obligations beyond those expressly stated in these Terms.

36.5 Effective Date

These Terms become effective upon the earliest of:

creation of a Customer Account;
purchase of any Service;
acceptance of these Terms electronically;
use of any Service;
continued use of the Services after revised Terms become effective.

Continued use of the Services constitutes acceptance of the then-current version of these Terms.

36.6 Final Acknowledgement

By accessing or using the Services, the Customer acknowledges that they:

have carefully read these Terms;
understand their rights and obligations;
have had the opportunity to seek independent legal advice if desired;
agree to be legally bound by these Terms;
agree to comply with all incorporated policies and Service-specific agreements.

These Terms constitute a legally binding agreement between the Customer and Aira Hosting.

37 — SERVICE-SPECIFIC TERMS

37.1 General

Certain Services offered by Aira Hosting are governed by additional Service-Specific Terms that supplement these Terms of Service.

Where applicable, such Service-Specific Terms form an integral part of this Agreement.

In the event of any conflict between these Terms and a Service-Specific Agreement, the Service-Specific Agreement shall govern solely with respect to the applicable Service.

37.2 Hosting Services

Hosting Services may include technical limitations, acceptable resource utilization requirements, backup policies, maintenance procedures, software compatibility requirements, and operational limitations that vary according to the selected Service plan.

Customers are responsible for reviewing the specifications of each purchased Service before deployment.

37.3 Domain Name Services

Domain registration, renewal, transfer, redemption, restoration, expiration, registry restrictions, and dispute resolution are additionally governed by applicable registry operator policies, registrar requirements, and industry standards.

Aira Hosting does not control registry or registrar decisions regarding domain availability, suspension, deletion, or transfer.

37.4 Dedicated Servers

Customers leasing dedicated servers acknowledge that hardware replacement, component upgrades, emergency maintenance, and infrastructure migration may occasionally require temporary service interruptions.

Aira Hosting will use commercially reasonable efforts to minimize disruption.

37.5 VPS and Cloud Infrastructure

Virtual infrastructure resources are allocated based upon the purchased Service plan.

Performance may reasonably vary depending upon:

virtualization technologies;
infrastructure maintenance;
underlying hardware upgrades;
network optimization;
security measures;
force majeure events.

No Service guarantees constant maximum performance under every operational circumstance.

37.6 IPv4 and IPv6 Resources

Where IP address leasing or allocation Services are offered:

IP resources remain under the control of Aira Hosting or its upstream providers;
Customers receive only a limited right to use allocated addresses during the applicable Service period;
allocated addresses may not be sold, reassigned, transferred, or subleased without prior written authorization;
Aira Hosting reserves the right to reclaim IP resources upon Service termination, expiration, abuse, or operational necessity.

38 — NOTICE, COMMUNICATIONS, AND RECORDS

38.1 Electronic Communications

Customers consent to receive all communications electronically.

Such communications may include:

invoices;
payment confirmations;
renewal reminders;
abuse notifications;
legal notices;
maintenance announcements;
technical alerts;
policy updates;
security notifications;
account verification requests.

Electronic delivery shall satisfy any legal requirement that communications be provided in writing where permitted by applicable law.

38.2 Customer Responsibility

Customers are responsible for maintaining accurate:

email addresses;
billing information;
telephone numbers;
mailing addresses;
authorized contact information.

Failure to maintain accurate contact information shall not invalidate notices sent to the Customer’s last known contact information.

38.3 Record Keeping

Aira Hosting may maintain records relating to:

account activity;
support interactions;
billing history;
abuse investigations;
security incidents;
authentication events;
contractual communications.

Such records may be retained for operational, legal, regulatory, audit, fraud prevention, tax, security, or dispute resolution purposes in accordance with applicable law and the Privacy Policy.

38.4 Customer Communications

Customers agree that communications with Aira Hosting employees, contractors, representatives, and support personnel shall remain professional and respectful.

Threatening, abusive, discriminatory, defamatory, or harassing communications may result in suspension or termination of Services where reasonably necessary to protect personnel and operations.

39 — DIGITAL ACCEPTANCE AND CONTRACT FORMATION

39.1 Electronic Execution

The parties acknowledge that these Terms may be accepted electronically.

No handwritten signature shall be required for enforceability where electronic acceptance is recognized by applicable law.

39.2 Binding Effect

The Customer becomes legally bound by these Terms upon the earliest occurrence of:

creating an Account;
placing an order;
purchasing any Service;
clicking an “Accept,” “Agree,” or similar button;
making payment;
deploying Services;
accessing Services;
continuing to use Services after updated Terms become effective.

39.3 Evidence

Electronic records maintained by Aira Hosting, including system logs, billing records, authentication records, order confirmations, and customer communications, may serve as evidence of transactions, communications, and acceptance of these Terms, subject to applicable law.

39.4 Independent Review

The Customer acknowledges that they have had a reasonable opportunity to review these Terms and, where desired, obtain independent legal advice before accepting them.

The Customer further acknowledges that acceptance of these Terms is voluntary and not the result of fraud, coercion, or undue influence.

40 — FINAL LEGAL PROVISIONS

40.1 Complete Agreement

These Terms, together with all incorporated policies and Service-Specific Agreements, constitute the complete and exclusive agreement between Aira Hosting and the Customer concerning the Services.

No oral statement, advertisement, prior correspondence, marketing material, or representation shall modify these Terms unless expressly incorporated into a written agreement executed by an authorized representative of Aira Hosting.

40.2 Reservation of Legal Rights

Any rights not expressly granted under these Terms are reserved by Aira Hosting.

Failure to exercise any right shall not constitute a waiver of that right.

40.3 Compliance with Mandatory Law

Nothing contained in these Terms is intended to exclude, restrict, or limit any statutory rights that cannot lawfully be excluded or limited under applicable consumer protection or other mandatory laws.

Where any provision conflicts with mandatory law, that provision shall be interpreted and applied only to the extent necessary to comply with such law, without affecting the validity of the remaining provisions.

40.4 Amendment

Aira Hosting may amend these Terms from time to time to reflect changes in:

applicable law;
regulatory requirements;
technology;
security standards;
operational practices;
Services;
business structure.

Updated Terms shall become effective upon publication or on the effective date specified in the revised version, unless a longer notice period is required by applicable law.

40.5 Headings

Section titles and headings are included solely for convenience and shall not affect interpretation.

40.6 Contact Information

Questions concerning these Terms may be directed to Aira Hosting through its official contact channels published on its website.

For legal notices, privacy requests, abuse reports, and compliance matters, Customers should use the designated contact information made available by Aira Hosting.

ACKNOWLEDGEMENT

BY ACCESSING, PURCHASING, REGISTERING FOR, OR USING ANY SERVICE PROVIDED BY AIRA HOSTING, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS OF SERVICE, INCLUDING ALL POLICIES, AGREEMENTS, AND DOCUMENTS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY CEASE USING THE SERVICES.

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