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admin
- August 17, 2026
Effective Date: 17 August 2026
Applies To: All hosting, server, IP address, domain, and related services provided by AIRA Hosting
AIRA Hosting is committed to providing reliable infrastructure, transparent service terms, and a fair customer experience. This Refund Policy explains when customers may receive a refund, which services are covered by our 30-Day 100% Money-Back Guarantee, and which services are strictly non-refundable.
By purchasing or using any AIRA Hosting service, you acknowledge and agree to this Refund Policy, along with our Terms of Service and Acceptable Use Policy.
1. 30-Day 100% Money-Back Guarantee
AIRA Hosting provides a 30-Day 100% Money-Back Guarantee on the following hosting services:
- Shared Hosting
- WordPress Hosting
- Reseller Hosting
- n8n Hosting
- Node.js Hosting
- OpenClaw Hosting
- Agency Hosting
If you are not satisfied with an eligible service, you may request cancellation and a refund within 30 calendar days from the date of the initial service purchase.
Subject to the eligibility requirements below, AIRA Hosting will refund 100% of the eligible hosting service charges paid for the initial service term.
1.1 What the 30-Day Guarantee Covers
The guarantee applies to the eligible hosting service itself and is intended to allow a customer to evaluate the service and determine whether it meets their requirements.
The guarantee may apply where, for example:
- The service does not meet the customer’s reasonable requirements.
- The customer decides that the service is not suitable for their website, application, workflow, or business.
- The customer is dissatisfied with the hosting environment.
- The customer no longer requires the service.
- The customer wishes to move to another hosting environment.
A customer does not need to establish a technical failure in order to request a refund, provided all other requirements of this Refund Policy have been satisfied.
2. Conditions of the Money-Back Guarantee
The 30-Day Money-Back Guarantee is subject to the following conditions:
2.1 Initial Purchase Only
The guarantee applies to the initial purchase of a new eligible hosting service.
It does not automatically restart when:
- A service is renewed.
- A service is upgraded.
- A service is downgraded.
- A customer changes billing cycles.
- A customer purchases additional resources.
- A customer transfers a service between accounts.
A renewal payment is therefore not covered by a new 30-day refund period.
2.2 One Refund Per Service
The guarantee is intended as a genuine evaluation period and not as a recurring trial mechanism.
A customer who has previously used and received a refund for an eligible service may not repeatedly purchase the same or substantially similar service solely to obtain another 30-day trial.
AIRA Hosting reserves the right to reject refund requests that indicate abuse or repeated exploitation of the guarantee.
2.3 Refund Request Within 30 Days
The refund request must be submitted within 30 calendar days of the original service activation or purchase date, as applicable.
Requests submitted after the applicable 30-day period will not qualify for the money-back guarantee.
2.4 Account and Service Must Be in Good Standing
At the time of requesting a refund:
- The customer account must not be suspended or terminated for an Acceptable Use Policy violation.
- The service must not have been terminated because of illegal activity, abuse, fraud, spam, malicious activity, or other prohibited conduct.
- There must be no unresolved abuse investigation relating to the account or service.
- The customer must provide accurate information reasonably required to process the request.
3. Strict Prohibition of Illegal, Unethical and Abusive Activities
AIRA Hosting has zero tolerance for illegal, unethical, abusive, fraudulent, malicious, or spam-related activities.
The money-back guarantee is not an escape mechanism from our Acceptable Use Policy.
A refund may be denied where a service has been used for prohibited activities, including but not limited to:
- Spam or unsolicited bulk email.
- Email harvesting or scraping for unsolicited outreach.
- Phishing or credential theft.
- Malware distribution.
- Ransomware.
- Viruses, trojans, worms, or other malicious software.
- Fraudulent websites or fraudulent transactions.
- Fake payment pages.
- Identity theft or impersonation.
- Financial scams.
- Ponzi or pyramid schemes.
- Illegal gambling operations.
- Distribution of illegal content.
- Copyright or intellectual-property infringement where the customer fails to comply with applicable requirements.
- Hacking, unauthorized access, or attacks against third-party systems.
- Port scanning or network abuse without authorization.
- DDoS attacks or participation in attacks.
- Botnets or command-and-control infrastructure.
- Cryptocurrency mining where prohibited by the applicable service or resource limitations.
- Hosting content intended to facilitate criminal activity.
- Abuse of hosting resources that negatively affects other customers or infrastructure.
- Any activity designed to circumvent security, network, billing, or access controls.
- Any other activity prohibited by applicable law or AIRA Hosting’s policies.
This list is illustrative and is not exhaustive.
AIRA Hosting may suspend, restrict, investigate, or terminate services immediately when we reasonably believe that an account or service is being used in violation of applicable law, our Terms of Service, or our Acceptable Use Policy.
Services terminated or suspended for abuse, illegal activity, spam, fraud, or other prohibited conduct are not eligible for the 30-Day Money-Back Guarantee.
4. No Refund for Abuse or Policy Violations
A customer cannot request a refund after using an eligible hosting service for prohibited activity and argue that the service falls within the 30-day guarantee.
The guarantee exists to evaluate the hosting service, not to provide temporary infrastructure for illegal, unethical, abusive, spam, fraudulent, or malicious operations.
Where a violation is identified, AIRA Hosting may:
- Suspend the affected service.
- Terminate the service.
- Disable associated resources.
- Preserve relevant technical information where legally permitted or required.
- Cooperate with lawful investigations or competent authorities where required.
- Deny any applicable refund request.
5. Services With No Refund
The following services are strictly non-refundable:
- Email Hosting
- VPS Server Hosting
- Dedicated Server Hosting
- Backup Server Hosting
- IPv4 Addresses / IPv4 Leasing
- Domain Registration and related domain services
The no-refund status applies regardless of whether the customer has used the service for a short period or has not fully utilized the allocated resources.
6. Email Hosting — No Refund
Email Hosting is non-refundable.
Email infrastructure involves provisioning, configuration, reputation management, mailbox allocation, security controls, IP/network resources, and other infrastructure commitments.
Accordingly, payments for Email Hosting are not eligible for a refund after purchase.
Customers should ensure that the selected mailbox capacity, account requirements, storage requirements, and service configuration are suitable before placing an order.
7. VPS Server Hosting — No Refund
VPS Server Hosting is strictly non-refundable.
VPS services involve allocation of computing resources, storage, networking, IP addresses, virtualization resources, and infrastructure capacity.
Once a VPS has been provisioned, the associated infrastructure is allocated to the customer. Therefore:
- VPS setup payments are non-refundable.
- VPS monthly or annual payments are non-refundable.
- Unused VPS time is non-refundable.
- Cancellation during an active billing period does not create a refund entitlement.
- Upgrades and additional resources are non-refundable.
- Renewals are non-refundable.
Customers are encouraged to evaluate their resource requirements carefully before purchasing a VPS.
8. Dedicated Server Hosting — No Refund
Dedicated Server Hosting is strictly non-refundable.
Dedicated servers require hardware allocation and infrastructure commitments specifically for the customer.
Once a dedicated server has been provisioned or allocated, the payment becomes non-refundable.
This includes, where applicable:
- Server rental charges.
- Hardware provisioning charges.
- Setup charges.
- Operating-system-related charges.
- Additional IP charges.
- Hardware upgrades.
- Bandwidth or resource upgrades.
- Management charges.
- Renewal charges.
Cancellation after provisioning does not create a right to a refund for unused time.
9. Backup Server Hosting — No Refund
Backup Server Hosting is strictly non-refundable.
Backup infrastructure requires dedicated storage capacity and infrastructure allocation.
Payments for backup server services are therefore non-refundable, including unused storage capacity or unused time during an active billing period.
Customers are responsible for determining the required backup storage capacity before ordering.
10. IPv4 Addresses — Zero Refund Policy
IPv4 services are subject to a ZERO REFUND POLICY.
All IPv4 address allocations, leasing, subnet-related services, and associated charges are strictly non-refundable once provisioned, allocated, reserved, or activated.
This includes:
- Individual IPv4 addresses.
- IPv4 blocks.
- IPv4 subnets.
- Additional IPv4 addresses.
- IPv4 leasing.
- IPv4 setup or provisioning charges.
- IPv4-related management charges.
- Renewal charges.
- Transfer-related charges, where applicable.
10.1 No Subnet Testing
AIRA Hosting does not provide subnet testing, trial periods, or test allocations for IPv4 services.
Customers must verify their technical requirements, software compatibility, routing requirements, geolocation requirements, reputation requirements, and other operational requirements before ordering.
Do not order an IPv4 subnet solely for testing purposes.
Once an IPv4 resource has been allocated or provisioned, the order cannot be cancelled for a refund because:
- The subnet does not meet a customer’s software requirement.
- A particular application does not accept the IP range.
- A third-party service blocks or restricts the IP range.
- A customer’s preferred geolocation requirement is not met.
- A customer’s reputation or allowlisting requirement is not met.
- The customer changes their technical requirements.
- The customer decides that the subnet is unsuitable.
Customers should contact AIRA Hosting before placing an IPv4 order if they have a specific technical requirement that needs clarification.
11. Domain Registration — No Refund
Domain registration fees are non-refundable.
Once a domain name has been registered, renewed, transferred, or otherwise submitted to the applicable domain registry or registrar, the associated payment is generally non-refundable.
This includes:
- New domain registrations.
- Domain renewals.
- Domain transfers where applicable.
- Domain restoration fees.
- Registry-related charges.
- Premium or specially priced domain charges.
- Domain privacy or related optional services where applicable.
Customers are responsible for checking the spelling and accuracy of a domain name before confirming registration.
AIRA Hosting is not responsible for refunds resulting from:
- Incorrect domain names entered by the customer.
- Customer changing their mind about the domain name.
- A domain not being used after registration.
- A domain not receiving traffic.
- A domain not ranking in search engines.
- A domain not being approved by a third-party platform.
- Customer preference changes.
Certain domain extensions may have additional registry-specific rules, which may also affect cancellation, transfer, or refund eligibility.
12. Add-On Services and Additional Charges
Unless specifically stated otherwise, the 30-Day Money-Back Guarantee does not automatically apply to separately purchased services, add-ons, or third-party products.
Examples may include:
- Additional storage.
- Additional bandwidth.
- Additional IP addresses.
- SSL certificates.
- Software licenses.
- Control panel licenses.
- Third-party licenses.
- Paid migrations.
- Professional services.
- Server management.
- Configuration services.
- Backup add-ons.
- Domain services.
- Other third-party products or services.
Where a third-party service has already been provisioned or purchased on behalf of the customer, the associated charge may be non-refundable.
13. Promotional Offers and Discounts
Where a service is purchased using a promotional offer, discount, coupon, special pricing, or promotional campaign, the refund will be calculated based on the amount actually paid for the eligible service.
A promotional offer does not automatically make an otherwise non-refundable service refundable.
Free products, promotional credits, coupons, bonuses, and complimentary services have no cash value and cannot be converted into cash refunds.
14. Taxes and Government Charges
Where applicable, refunds will be processed in accordance with applicable tax and regulatory requirements.
Any tax component that is legally refundable will be handled as part of the applicable refund process. Where a tax, government levy, registry fee, or third-party charge is non-refundable under applicable rules, AIRA Hosting may deduct or exclude that amount from the refund.
15. Cancellation Does Not Automatically Mean Refund
Cancelling a service and requesting a refund are separate actions.
A customer may cancel a service to prevent future renewal without being entitled to a refund for the current billing period.
For services covered by the 30-Day Money-Back Guarantee, the customer must submit a refund request within the applicable guarantee period.
For services designated as non-refundable, cancellation does not create a refund entitlement.
16. Refund Processing
Eligible refund requests should be submitted through the official AIRA Hosting customer support or billing channel.
The request should include:
- Customer account information.
- The affected service.
- The reason for cancellation/refund, where requested.
- Any relevant order or invoice information.
AIRA Hosting may verify the account and service details before approving the refund.
Once approved, refunds will generally be processed through the original payment method or another appropriate method supported by AIRA Hosting and the applicable payment provider.
Processing time may vary depending on the payment gateway, bank, card issuer, or financial institution.
17. Chargebacks and Payment Disputes
Customers should contact AIRA Hosting before initiating a payment dispute or chargeback where the matter can reasonably be resolved through customer support.
Unauthorized or fraudulent chargebacks may result in:
- Immediate service suspension.
- Account restrictions.
- Cancellation of services.
- Recovery of applicable costs.
- Suspension of future orders.
Nothing in this section limits a customer’s statutory rights or rights available under applicable law.
18. Refund Eligibility Does Not Override the Terms of Service
The 30-Day Money-Back Guarantee is subject to AIRA Hosting’s:
- Terms of Service.
- Acceptable Use Policy.
- Privacy Policy.
- Service-specific terms.
- Applicable laws and regulations.
Where there is a conflict between a promotional statement and this Refund Policy, the applicable service terms and the specific terms communicated at the time of purchase will govern, subject to applicable law.
19. Fair Use of the Money-Back Guarantee
AIRA Hosting’s refund guarantee is designed to give genuine customers confidence when purchasing eligible hosting services.
It is not intended to facilitate:
- Temporary infrastructure for abusive campaigns.
- Spam campaigns.
- Bulk unsolicited messaging.
- Fraudulent operations.
- Illegal activities.
- Repeated free usage of infrastructure.
- Deliberate abuse of promotional pricing.
- Repeated account creation to obtain multiple refunds.
AIRA Hosting reserves the right to review unusual purchasing patterns and deny refunds where there is reasonable evidence of fraud, abuse, or deliberate misuse of the refund program, subject to applicable law.
20. Service Downtime and Refunds
The money-back guarantee should not be interpreted as a separate uptime guarantee.
Service availability, uptime commitments, service credits, and remedies for service interruptions are governed by the applicable service-level commitments or Terms of Service.
A temporary service interruption does not automatically create a refund entitlement beyond any remedy specifically provided under the applicable service terms.
21. Abuse, Security and Legal Compliance
AIRA Hosting reserves the right to take immediate action where necessary to protect:
- Our infrastructure.
- Our network.
- Other customers.
- Third-party networks.
- Internet users.
- Data and systems.
- Applicable legal and regulatory interests.
Where a customer’s activities create a security, legal, reputational, operational, or abuse risk, AIRA Hosting may suspend or terminate the relevant service without waiting for the expiration of a billing period.
No refund will be provided for services terminated because of illegal, fraudulent, malicious, abusive, unethical, or spam-related activity, except where a refund is legally required.
22. Refund Policy Summary
| Service | Refund Policy |
|---|---|
| Shared Hosting | 30-Day 100% Money-Back Guarantee |
| WordPress Hosting | 30-Day 100% Money-Back Guarantee |
| Reseller Hosting | 30-Day 100% Money-Back Guarantee |
| n8n Hosting | 30-Day 100% Money-Back Guarantee |
| Node.js Hosting | 30-Day 100% Money-Back Guarantee |
| OpenClaw Hosting | 30-Day 100% Money-Back Guarantee |
| Agency Hosting | 30-Day 100% Money-Back Guarantee |
| Email Hosting | No Refund |
| VPS Server Hosting | No Refund |
| Dedicated Server Hosting | No Refund |
| Backup Server Hosting | No Refund |
| IPv4 Addresses / Leasing | Zero Refund — No Subnet Testing |
| Domain Registration | No Refund |
23. Our Commitment
AIRA Hosting believes that a refund policy should be straightforward and fair.
For eligible hosting services, our 30-Day 100% Money-Back Guarantee gives customers a reasonable opportunity to evaluate the service without unnecessary financial risk.
At the same time, services that require dedicated infrastructure, resource allocation, registry transactions, IP allocation, or third-party commitments cannot be treated as trial products. Those services are therefore clearly identified as non-refundable before purchase.
We also maintain a strict zero-tolerance approach toward illegal, unethical, fraudulent, malicious, abusive, and spam-related activities. Our infrastructure is intended for legitimate businesses, developers, agencies, organizations, and individuals who use hosting resources responsibly and lawfully.
By choosing AIRA Hosting, customers agree to use our services responsibly and in accordance with our Terms of Service, Acceptable Use Policy, and applicable laws.
For questions regarding refund eligibility before placing an order, customers are encouraged to contact AIRA Hosting support for clarification.
This Refund Policy may be updated from time to time to reflect changes in our services, infrastructure, policies, or applicable legal requirements. The latest version published by AIRA Hosting will apply to future purchases and services, subject to applicable law.